Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you (“you,” “your,” or “Customer”) and Green Mountain Ventures LLC, a Colorado limited liability company (“Green Mountain Ventures,” “we,” “us,” or “our”), governing your access to and use of the dairi platform and related services (collectively, the “Service”).

BY CREATING AN ACCOUNT, ACCESSING, OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE SERVICE.

1. Eligibility and Accounts

You must be at least 18 years old and capable of forming a binding contract to use the Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and “you” refers to both you individually and that organization.

You are responsible for maintaining the confidentiality of your account credentials, API keys, and authentication tokens, and for all activity that occurs under your account. Notify us promptly at legal@dairi.ai of any unauthorized access or security breach.

2. The Service

dairi provides a credit-based platform that connects AI assistants and other clients to your Salesforce organization through the Model Context Protocol (MCP) and a REST API. You authorize the Service to interact with your Salesforce org via OAuth 2.0; each tool invocation by a connected client consumes credits from your account balance.

3. Credits, Plans, and Billing

3.1 Credits

One (1) credit equals one (1) tool invocation, regardless of which tool is called. Credits are non-refundable once granted but do not expire so long as your account remains in good standing. New accounts receive a one-time trial allocation of complimentary credits.

3.2 Subscription Plans

Paid plans are billed in advance on a monthly or annual basis through Stripe. By subscribing, you authorize us (through Stripe) to charge your selected payment method on a recurring basis for the applicable subscription fee, until you cancel. Plan pricing, included credits, and features are listed at dairi.ai/#pricing and are incorporated by reference.

3.3 Taxes

Fees are exclusive of all taxes, levies, and duties, which are your responsibility (other than taxes based on our net income). Where we are required by law to collect tax, that tax will be added to your invoice.

3.4 Cancellation and Refunds

You may cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of the then-current billing period; you retain access and any unused recurring credits for that period. All fees are non-refundable, except where required by applicable law. We do not provide refunds or credits for partial billing periods, downgraded plans, or unused credits upon termination.

3.5 Price Changes

We may change subscription pricing on at least thirty (30) days' notice by email to the address associated with your account. Price changes take effect at the start of the next billing period following the notice. If you do not agree to the new pricing, you may cancel before it takes effect.

3.6 Failed Payments

If a charge fails, we may retry the payment, suspend or downgrade your account, and revoke access to paid features until payment is received. You remain responsible for all amounts due.

4. Acceptable Use

You agree not to, and not to permit any third party to:

• Use the Service in violation of any applicable law or regulation, including data-protection, export-control, or anti-spam laws;
• Use the Service to access any Salesforce organization you are not authorized to access;
• Attempt to circumvent credit accounting, rate limits, authentication, or any other technical restriction;
• Resell, sublicense, or white-label the Service without our prior written consent;
• Reverse engineer, decompile, or disassemble any portion of the Service, except to the extent permitted by law;
• Use the Service to send unsolicited communications, conduct phishing, distribute malware, or perform denial-of-service attacks;
• Use the Service to infringe the intellectual property, privacy, publicity, or other rights of any third party;
• Probe, scan, or test the vulnerability of the Service except under a written security-research agreement with us;
• Use the Service to train, develop, or evaluate a competing product or service;
• Misrepresent your identity or affiliation in connection with the Service.

We may suspend or terminate your access immediately for any violation of this Section.

5. Customer Data and Salesforce Org

“Customer Data” means data, records, and content from your Salesforce organization that the Service accesses or returns to a client at your direction. As between you and us, you retain all right, title, and interest in and to Customer Data.

You grant us a limited, non-exclusive, worldwide, royalty-free license to access, transmit, process, and display Customer Data solely to provide, secure, and support the Service as described in our Privacy Policy. We do not use Customer Data to train, fine-tune, or evaluate any machine-learning model, and we do not sell or share Customer Data with third parties for their own purposes.

You are responsible for: (a) the accuracy, quality, and legality of Customer Data and the means by which you acquired it; (b) obtaining all necessary consents and authorizations to allow the Service to access your Salesforce org; (c) maintaining appropriate backups of Customer Data; and (d) the actions of any AI client, end user, or team member you connect to the Service.

6. AI Clients and Tool Invocations

The Service is designed to be invoked by AI assistants and other automated clients on your behalf. You are solely responsible for actions taken in your Salesforce org by any client you authorize, including write operations performed by an AI assistant. We recommend reviewing tool-permission settings in your dashboard and using read-only permissions or sandbox orgs when first connecting a new client. We are not liable for changes an AI client makes to your Salesforce data.

7. Third-Party Services

The Service interoperates with third-party services, including Salesforce, Clerk, Stripe, Resend, Vercel, and Railway. Your use of those services is governed by their own terms and privacy policies. We are not responsible for any third-party service, its availability, content, or practices.

8. Intellectual Property

The Service, including all software, documentation, logos, designs, and content (other than Customer Data), is owned by Green Mountain Ventures or its licensors and is protected by intellectual-property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes. All rights not expressly granted are reserved.

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them for any purpose without obligation to you.

9. Confidentiality

Each party may disclose to the other information marked or reasonably understood to be confidential. The receiving party will use confidential information only to perform under these Terms, protect it with at least reasonable care, and not disclose it to third parties except to its personnel and contractors who need access and are bound by similar confidentiality obligations. This Section does not apply to information that is public, independently developed, rightfully received from a third party, or required to be disclosed by law.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS, AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, GREEN MOUNTAIN VENTURES DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, AND STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, THAT IT WILL MEET YOUR REQUIREMENTS, OR THAT ANY DATA RETURNED BY OR ACTION TAKEN THROUGH THE SERVICE WILL BE ACCURATE OR APPROPRIATE FOR YOUR PURPOSES. YOU ASSUME ALL RISK ARISING FROM AI-GENERATED INSTRUCTIONS, OUTPUTS, AND AUTOMATED MODIFICATIONS TO YOUR SALESFORCE ORG.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL GREEN MOUNTAIN VENTURES OR ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS (USD $100) OR (B) THE FEES YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OR EXCLUSIONS OF LIABILITY; IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

12. Indemnification

You will defend, indemnify, and hold harmless Green Mountain Ventures and its affiliates, officers, employees, and agents from and against any third-party claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your or your authorized clients' use of the Service; (b) your Customer Data or your Salesforce org; (c) your violation of these Terms or any applicable law; or (d) your infringement of any third-party right.

13. Termination

You may terminate your account at any time from the dashboard or by emailing legal@dairi.ai. We may suspend or terminate your access immediately, with or without notice, if we reasonably believe you have violated these Terms, if required by law, or to protect the security or integrity of the Service. Upon termination, your right to access the Service ceases, and we may delete your Customer Data and account information in accordance with our retention practices described in the Privacy Policy. Sections that by their nature should survive termination will survive, including Sections 5, 8–12, 14–16, and any accrued payment obligations.

14. Modifications to the Service or Terms

We may modify, suspend, or discontinue any part of the Service at any time, with reasonable notice for material changes that adversely affect paying customers. We may update these Terms from time to time. If we make material changes, we will notify you by email and post the updated Terms with a new “Last Updated” date. Material changes take effect thirty (30) days after notice. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

15. Governing Law and Venue

These Terms are governed by the laws of the State of Colorado, U.S.A., without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Subject to Section 16, any action or proceeding arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Denver County, Colorado, and each party irrevocably submits to the personal jurisdiction and venue of those courts.

16. Dispute Resolution and Arbitration

Informal resolution. Before initiating any formal proceeding, the parties will attempt in good faith to resolve any dispute by sending written notice to the other (to legal@dairi.ai for notice to us) describing the dispute and the relief sought, and conferring in good faith for at least sixty (60) days.

Binding arbitration. Except for (i) claims for injunctive or equitable relief, (ii) intellectual-property disputes, or (iii) small-claims-court matters, any dispute that is not resolved informally will be resolved by final and binding arbitration administered by JAMS under its Streamlined Arbitration Rules, by a single arbitrator, in Denver, Colorado (or remotely if mutually agreed). Judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver. EACH PARTY WAIVES ANY RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. Disputes must be brought in your or our individual capacity, not as a plaintiff or class member in any class or representative proceeding.

Opt-out. You may opt out of this arbitration agreement within thirty (30) days of first accepting these Terms by emailing legal@dairi.ai with the subject line “Arbitration Opt-Out” and your account email.

17. Miscellaneous

Entire agreement. These Terms, together with the Privacy Policy and any order form or written agreement executed between the parties, constitute the entire agreement between you and us regarding the Service and supersede all prior or contemporaneous understandings.

Severability. If any provision is held unenforceable, the remaining provisions will remain in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

Waiver. No failure or delay in exercising any right is a waiver of that right.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of substantially all our assets. Any other assignment is void.

Force majeure. Neither party is liable for any delay or failure to perform due to causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, labor disputes, internet or utility failures, or third-party service outages.

Independent contractors. The parties are independent contractors. These Terms do not create any agency, partnership, joint venture, or employment relationship.

Notices. We may give notice to you by email to the address associated with your account or by posting a notice in the Service. You must give notice to us by email to legal@dairi.ai.

Export and sanctions. You represent that you are not located in, and will not use the Service from, a country subject to U.S. embargo, and that you are not listed on any U.S. government list of prohibited or restricted parties.

Government end users. The Service is “commercial computer software” as defined in 48 C.F.R. § 2.101. Use, duplication, or disclosure by the U.S. government is subject only to the rights granted in these Terms.

18. Contact

Questions about these Terms should be sent to:

Green Mountain Ventures LLC
Attn: Legal
State of Colorado, United States
Email: legal@dairi.ai